Terms & Conditions

Effective date: 31 March 2025 • Jurisdiction: Mumbai, Maharashtra, India

1. About Us

• Business: SGrow IT Solutions
• Address: Virar (West), Maharashtra 401303, India
• Phone: +91 86555 80113
• Email: shivprasad@sgrowcomputersolutions.com

2. Definitions

• “We/Us” means SGrow IT Solutions. “You/Customer” means the person or entity using our website or services.
• “Services” include diagnostics, repair, installation, onsite/remote support, networking, cloud, and AMC.
• “Products” include new/refurbished hardware, software licenses, accessories, and parts.

3. Scope of Services

• We operate primarily in Mumbai & Navi Mumbai. Visits outside may incur extra travel charges.
• Diagnostics may be chargeable if you decide not to proceed with repair.
• Quotes are estimates based on initial assessment; final charges may vary after full diagnosis.

4. Booking, Access & Customer Responsibilities

• Provide accurate contact details, address/landmark, and convenient access for onsite work.
• Back up your data before handing over devices. We are not responsible for data loss (see Clause 10).
• Ensure you have valid software licenses/keys. We do not install or activate unlicensed software.
• For network/infra jobs, ensure necessary permissions, ISP readiness, and electrical safety.

5. Pricing, Invoicing & Payment

• All prices are in INR and exclusive of applicable taxes unless stated.
• Payment is due on delivery/completion unless otherwise agreed in writing.
• We may require an advance for parts procurement or large projects.
• Delayed payments may attract charges and/or suspension of services.

6. Parts & Procurement

• We may use new, OEM, compatible, or refurbished parts as agreed with you.
• Special-order parts are non-cancellable and non-refundable once ordered.
• Old/removed parts will be disposed of unless you request their return at the time of job approval.

7. Warranty

• Repair workmanship: 30–90 days limited warranty (as specified on your invoice) covering the same fault only.
• Parts: As per part manufacturer/supplier warranty. Physical/liquid damage, misuse, or tampering voids warranty.
• Software issues, malware, OS corruption, and user-initiated changes are not covered unless explicitly stated.

8. Refunds, Cancellations & No-Fix

• Services: Visit/diagnostic fees are non-refundable once the visit/assessment is done.
• Products: Unopened items may be returnable within 7 days at our discretion; opened/used/refurbished items are generally non-returnable unless faulty on arrival (DOA policy applies within 48 hours).
• No-Fix situations: If we cannot repair and you decline alternatives, you pay only diagnostics/visit and any special-order parts already procured.
• Refunds (if approved) are processed via original payment mode within a reasonable time.

9. Turnaround & SLA

We aim for quick resolution but timelines are estimates only. Delays may occur due to parts availability, third-party dependencies, or force majeure.

10. Data, Privacy & Confidentiality

• You are responsible for backing up your data before service. We are not liable for data loss during diagnostics/repair/installation.
• We take reasonable measures to protect your information and maintain confidentiality.
• Our Privacy & Cookie Policy explains how we collect and use personal data.

11. Software & Licensing

• We install software/drivers only with valid licenses or where permitted by the license terms.
• Customer must provide original keys or purchase licenses through us/authorized partners.

12. Limitations of Liability

13. Indemnity

You agree to indemnify and hold us harmless against claims arising from your misuse of products/services, breach of these Terms, or violation of laws/third-party rights.

14. AMC (Annual Maintenance Contract) Terms

• AMC scope, response times, inclusions/exclusions, and visit counts are defined in the AMC order/annexure.
• Parts, third-party software/licenses, and physical damage are typically excluded unless explicitly included.
• AMC is non-transferable and non-refundable once service period starts.

15. Pickup/Delivery & Courier Risk

• If you opt for pickup/delivery or courier, transit risk (loss/damage/delay) may lie with the courier as per their terms.
• Please remove accessories and back up data before handing over devices.

16. Force Majeure

We are not liable for delays/failures caused by events beyond our reasonable control (e.g., extreme weather, floods, transport strikes, power/ISP outages, pandemic restrictions, governmental actions).

17. Third-Party Services & Links

We may reference or integrate third-party tools (e.g., payment gateways, WhatsApp, cloud services). Their terms and privacy practices apply when you use them.

18. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted here with the effective date.

19. Governing Law & Dispute Resolution

• These Terms are governed by the laws of India.
• Exclusive jurisdiction: competent courts at Mumbai, Maharashtra.
• We may first attempt amicable resolution through good-faith negotiation.

20. Contact

By using our website or confirming a booking, you acknowledge that you have read, understood, and agree to these Terms & Conditions.